Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the MyFitPro website and mobile app (together, the "Platform"), operated to connect members with gyms, sports facilities, and academies. By registering for or using MyFitPro, you agree to these Terms.

1. Acceptance of Terms

By creating an account, logging in, or otherwise using the Platform, you confirm that you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

2. Account Registration & Eligibility

Accounts are created and accessed using OTP (one-time password) verification sent to your mobile number. You are responsible for keeping access to your registered mobile number secure, and for all activity that occurs under your account. You agree to provide accurate registration and profile information.

3. User Responsibilities

• Keep your profile and contact information accurate and up to date.
• Do not share your OTP or allow another person to access your account.
• Use the Platform only for its intended purpose — managing your fitness/sports membership, bookings, wallet, and related features.
• Follow any health, safety, or facility rules set by the gym, court, or academy you visit.

4. Vendor, Gym, Franchise & Staff Responsibilities

Gyms, sports facilities, franchises, and their staff who operate on MyFitPro are responsible for the accuracy of the facility information, membership packages, pricing, and schedules they publish, and for honoring the memberships and bookings made through the Platform. MyFitPro reviews venues before they are listed, but the day-to-day services (training, coaching, facility access) are provided by that gym/vendor, not by MyFitPro directly.

5. Memberships

A membership is activated or renewed once its associated payment is successfully processed and confirmed. The specific benefits, duration, and pricing of a membership are set by the gym/vendor offering it. MyFitPro sends renewal reminders as a courtesy; it remains your responsibility to renew before expiry to avoid interruption of access. See our Refund & Cancellation Policy for how membership payments are treated.

6. Sports & Court Bookings

Booking a court, slot, or match reserves it subject to availability and the rules of the specific sport module. A host organizing a shared match/booking may cancel it any time before the booked slot's start time; cancellations are not available once the slot has started. The handling of payments and wallet credits on cancellation is described in our Refund & Cancellation Policy.

7. Wallet

The MyFitPro wallet is an in-app credit balance used to pay for bookings and other supported purchases within the Platform. It is not a bank account or deposit, and wallet balances cannot be withdrawn to a bank account or original payment method, except where a refund is credited to your wallet as described in our Refund & Cancellation Policy.

8. AI Features

The AI Workout Generator, AI Diet Generator, and AI Chat provide general, automatically generated fitness and nutrition guidance based on the information you provide. They are intended for general informational purposes and are not a substitute for professional medical, nutritional, or fitness advice. Consult a qualified professional before starting any new workout or diet program, especially if you have a medical condition. AI features are metered using AI tokens, which are consumed as you use these features; see our Refund & Cancellation Policy for how AI token purchases are treated.

9. Payments

Payments on the Platform are processed through Cashfree Payments. By making a payment, you also agree to Cashfree's applicable terms for that transaction. You must not attempt duplicate, fraudulent, or unauthorized transactions on the Platform.

10. Prohibited Activities

• Impersonating another person or misrepresenting your affiliation with any gym, vendor, or academy.
• Misusing the OTP/authentication system or attempting to access another user's account.
• Interfering with, disrupting, or attempting unauthorized access to the Platform or its underlying systems.
• Scraping, reverse-engineering, or reselling access to the Platform without authorization.
• Uploading unlawful, infringing, or abusive content.

11. Intellectual Property

The MyFitPro name, logo, website, app, and underlying software, along with the templates used to present AI-generated plans, are the property of MyFitPro or its licensors. These Terms do not grant you any rights to that intellectual property beyond your personal, non-transferable use of the Platform.

12. Third-Party Services

The Platform integrates with third-party services, including Cashfree Payments (payment processing), Google Firebase (push notifications), and an SMS/WhatsApp messaging provider (OTP and alerts). Your use of features that rely on these services is also subject to those providers' own terms and policies.

13. Suspension & Termination

MyFitPro, or the gym/vendor you are a member of, may suspend or terminate your access to the Platform or to a specific membership if these Terms are violated, if fraudulent or abusive activity is detected, or as otherwise required to protect the Platform, its users, or partner venues. Your membership relationship with a specific gym/vendor may also be governed by that vendor's own terms with you.

14. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, MyFitPro is not liable for indirect, incidental, or consequential damages, for the acts or omissions of independent gyms, vendors, trainers, or academies listed on the Platform, or for injuries or outcomes arising from physical activity undertaken based on AI-generated or trainer-provided plans.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Platform or applicable law. The "Last updated" date at the top of this page will be revised whenever changes are made. Continued use of MyFitPro after an update constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of India, without regard to its conflict of laws principles.

17. Contact Information