Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for payments made on MyFitPro (website and mobile app), for each type of purchase available on the Platform. It reflects the functionality actually available on MyFitPro today.

1. Membership Purchases & Renewals

• Once a membership payment is successfully processed and your membership is activated or renewed, it is non-refundable.
• If a payment fails or is not completed, no amount is captured and no membership is activated — there is nothing to refund in that case.
• If you believe you were charged in error (for example, a duplicate charge), contact support@myfitpro.in with your registered mobile number and payment/order details, and we will investigate.

2. Sports & Court Bookings (e.g. Badminton, Cricket, Football)

• A booking or shared match can be cancelled by the host any time before the booked court slot's start time. Cancellation is not available once the slot has started.
• When a booking is cancelled before the slot start time:
  • Any joined players who had already paid their share are refunded automatically to their MyFitPro wallet.
  • If the booking was paid via Cashfree, that payment is automatically refunded to the original payment method through the payment gateway.
  • If an automatic gateway refund cannot be completed immediately, it is queued for manual review by our team. If a gateway refund does not reflect within a reasonable time, contact support@myfitpro.in with your booking details.
• If a booking payment fails or is dropped before completion, the booking is automatically marked as failed/cancelled and no amount is charged.

3. AI Token Purchases

• AI tokens purchased for the AI Workout Generator, AI Diet Generator, or AI Chat are credited to your account on successful payment and are non-refundable once credited, including if the tokens remain unused.
• If an AI token payment fails, no tokens are credited and no amount is charged.

4. Wallet Credits & Top-Ups

• Amounts added directly to your MyFitPro wallet, and refunds credited to your wallet as described in Section 2, can be used only within the Platform as in-app credit toward supported purchases (such as sports bookings).
• Wallet balances are not withdrawable or refundable to a bank account or original payment method, except where a refund is credited to your wallet as part of a booking cancellation under Section 2.

5. Failed or Dropped Payments (General)

If a payment attempt of any kind on MyFitPro — membership, booking, or AI token — is not completed successfully, no amount is captured by MyFitPro and no further action is needed on your part. If your bank statement or UPI app shows a deduction for a payment that MyFitPro shows as failed, this is typically reversed automatically by your bank or payment provider within their usual timeframe. If it is not reversed, contact support@myfitpro.in with the transaction details.

6. Vendor & Franchise Subscription Payments

Subscription payments made by gym, vendor, or franchise partners for their MyFitPro business account follow the same principle as memberships: once processed, they are non-refundable, and failed payments are not charged.

7. How to Request Help

For any question about a payment, cancellation, or refund, write to support@myfitpro.in with:

• Your registered mobile number
• The order/transaction ID (if available)
• A short description of the issue

We will review your request and respond.

8. Changes to This Policy

We may update this policy as the Platform's functionality changes. The "Last updated" date at the top of this page will be revised whenever changes are made.