Privacy Policy

This Privacy Policy explains what information MyFitPro ("MyFitPro", "we", "us") collects through the MyFitPro website and mobile app, why we collect it, how it is protected, and how you can contact us about it. It applies to members, gym/vendor owners, franchise and staff accounts, and anyone else who uses the platform.

1. Information We Collect

Account & Profile Information

When you register, we collect information such as your name, mobile number, and any profile details you choose to add (for example, fitness goals or dietary preferences used by the AI features). Gym/vendor, franchise and staff accounts also provide business details relevant to operating on the platform.

Authentication Information

MyFitPro uses OTP (one-time password) login. We do not store account passwords for members. Your mobile number and a temporary OTP code are used only to verify your login and are not used for any other purpose.

Membership & Booking Information

We store details of your membership package, membership status and validity, attendance records, and any sports/court bookings or sessions you create or join through the app.

Payment Information

Payments on MyFitPro are processed through Cashfree Payments, our payment gateway partner. MyFitPro does not collect or store your full card, UPI or bank account details on its own servers — these are handled directly by Cashfree. We store the resulting transaction/order reference, payment status, and amount, which we use to activate memberships, confirm bookings, credit AI tokens, and maintain transaction records.

Wallet Information

If you use the in-app wallet, we store your wallet balance and a transaction history of wallet credits and debits, including amounts temporarily held ("locked") and released when you take part in shared sports bookings.

AI Feature Data

To generate your AI Workout Plan, AI Diet Plan, or to respond in AI Chat, we process the inputs you provide (such as goals, experience level, or dietary preference) together with the AI-generated output, and we track AI token usage associated with your account.

Device & App Information

We collect limited technical information needed to operate the app securely and to deliver notifications, such as your device's push-notification token (Firebase Cloud Messaging), app version, and basic diagnostic/log information.

Communications

We send OTPs, booking confirmations, payment status updates, and membership expiry/renewal reminders to your registered mobile number by SMS, WhatsApp, and/or app push notification.

2. How We Use Your Information

• To authenticate you via OTP and let you access your account.
• To activate and manage your membership, bookings, and wallet.
• To process payments, confirm payment status, and prevent duplicate or fraudulent transactions.
• To generate AI workout and diet plans and to power AI Chat.
• To send transactional notifications — for example, payment confirmations, booking updates, and membership expiry reminders.
• To operate, secure, and improve the reliability of the platform.

We do not sell your personal information to third parties.

3. How Information Is Shared

We share information only as needed to provide the service:

• Cashfree Payments — to process payments and verify transaction status via secure, signature-verified payment webhooks.
• SMS/WhatsApp messaging provider — to deliver OTPs and notification messages to your mobile number.
• Google Firebase Cloud Messaging — to deliver push notifications to the MyFitPro app.
• The gym, vendor, franchise, or academy you are a member of — to the extent needed for them to manage your membership, attendance, and bookings at their venue.

We do not share your personal information with unrelated third parties for their own marketing purposes.

4. How We Protect Your Information

• Members log in using OTP verification rather than stored passwords.
• Card, UPI and bank details are handled directly by Cashfree, a PCI-DSS compliant payment gateway, and are not stored on MyFitPro's own servers.
• Payment webhooks are verified using signature checks before any payment is treated as successful, and safeguards are in place to prevent the same payment from being processed twice.
• Access to administrative and business data is restricted by role (Super Admin, State Admin, City Admin, Franchise, Vendor, Staff).

5. Data Retention

We retain account, membership, booking, wallet and transaction information for as long as your account remains active, and afterwards for as long as reasonably necessary to meet accounting, legal, security and dispute-resolution requirements.

6. Account Deletion

You can request deletion of your account and associated personal data at any time by writing to support@myfitpro.in from your registered contact details. Certain records, such as payment and transaction history, may need to be retained even after account deletion where required for legal, accounting, or fraud-prevention purposes.

7. Third-Party Services

The platform relies on the following third-party service providers, each of which processes data under its own privacy policy and terms: Cashfree Payments (payment processing), Google Firebase (push notifications), and our SMS/WhatsApp messaging provider (OTP and alert delivery).

8. Children's Privacy

MyFitPro is intended for use by individuals capable of registering a membership and entering into an agreement with a gym, sports facility, or academy. Where a minor uses the platform through a membership arranged by a parent or guardian, the parent or guardian is responsible for that membership and its use.

9. Your Choices

You can manage app push notifications through your device settings. To access, correct, or request deletion of your personal information, or to ask any question about how your data is handled, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the platform or applicable law. The "Last updated" date at the top of this page will be revised whenever we make changes. Continued use of MyFitPro after an update constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: